FAQ's
📍 Where is your Edmonton physical store located?
A: Welcome to X‑Rival Fitness Edmonton!
Our Edmonton store is located at:
5845 99 St NW, Edmonton, AB T6E 3N8
📞 Phone: (587) 499-0362
⏰ What are your Edmonton store hours?
A: Our Edmonton location is open:
Monday – Sunday: 10:00 a.m. – 6:00 p.m.
(Hours may vary on holidays — please call the store for confirmation.)
🏋️ Product Questions
What types of gym equipment do you sell?
A: We carry a full range of fitness equipment including treadmills, ellipticals, rowing machines, power racks, benches, plates, dumbbells, and other strength-training accessories — suitable for both home gyms and commercial facilities.
Do you offer warranties on your products?
A: Yes. Most products include manufacturer warranties. We also provide service and exchange support in case of defects or failures.
Are your equipment pieces new or used?
A: We primarily sell brand-new equipment. Occasionally, we may offer certified pre-owned items — please contact the Edmonton store for current availability.
🛒 Online Orders & Pickup
Can I order online and pick up in Edmonton?
A: Yes! Online orders can be picked up directly at our Edmonton location once your order is ready.
What are your shipping options and delivery times?
A: Shipping fees depend on item size, weight, and destination.
Typical delivery time is 5–14 business days, depending on product availability. Please refer to your order confirmation for exact timelines.
🔁 Returns & Exchanges
What is your return policy?
A: Most products are eligible for return within 30 days, provided they are unused and in original packaging. Please contact our Edmonton store for return authorization.
How do I initiate a return or exchange?
A: Simply call or visit our Edmonton location with your order number, and our team will guide you through the process.
🛠 Services & Support
Do you offer assembly and installation?
A: Yes — professional assembly and installation services are available for an additional fee. Please contact the Edmonton store to book.
What if my equipment needs repair or maintenance?
A: Our Edmonton team can help arrange servicing with qualified technicians. Just give us a call.
Can you help design my home or commercial gym?
A: Absolutely! We provide free gym layout consultation and equipment planning for both home and commercial spaces.
💰 Sales & Promotions
Do you have ongoing promotions?
A: Yes — we regularly run in-store and online promotions. Please follow our social channels or visit the Edmonton store for current deals.
Do you offer bulk or commercial pricing?
A: Yes. Special pricing is available for commercial gyms and bulk purchases. Contact our Edmonton sales team for a quote.
📞 Contact & In-Store Support
How can I contact Edmonton customer support?
A:
📍 Visit us: 5845 99 St NW, Edmonton
📞 Call: (587) 499-0362
Or stop by the store — our staff is always happy to help.